Frequently Asked Questions
Everything you need to know about your Showplace experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
How do I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, unwashed, and have original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
Showplace accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
We are committed to ethical fashion. 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we vet all our manufacturing partners for fair labor practices.